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No. At the end of the three-month free period, you must actively confirm your subscription to continue with the paid plan at €9.90 per month. No paid subscription will be activated without your confirmation.

No. Smile24's subscription model is designed to allow professionals to submit proposals without paying for individual proposals. There are no per-proposal fees under the planned €9.90 monthly subscription.

No. Smile24 does not charge a commission on the value of completed projects under its planned subscription model. Customers and professionals arrange payment for the service directly.

You can manage or cancel your paid subscription according to the cancellation terms presented when you subscribe. Please check the applicable conditions for billing dates and cancellation procedures.

Smile24 may carry out random checks on professional profiles to help improve the reliability of information on the platform. These checks are not systematic and do not mean that every professional's identity, qualifications, licences or insurance have been verified.

Review the professional's profile, services and available reviews. Ask questions about experience, qualifications, insurance and availability, and request supporting documents where appropriate. For regulated services, confirm that the professional holds any licence or authorisation required by local law.

Only customers can leave reviews about professionals on Smile24. Reviews should reflect the customer's genuine experience with the professional and must not contain false, misleading, abusive or unlawful content.

No. Smile24's review system is intended for customers to share their experience with professionals.

Smile24 may review or moderate reviews to address reports of inappropriate content, suspected abuse or violations of its platform rules. Reviews may be removed or restricted in accordance with the applicable terms and moderation policy.

Yes. Smile24 offers AI-assisted support 24 hours a day, 7 days a week for general questions and guidance. Human support is available during business hours.

Yes. If your question requires assistance from a member of the Smile24 team, you can contact human support during business hours. Response times may vary depending on the request and support availability.

The AI assistant can help answer common questions and guide users through the platform. Some requests may require review by the Smile24 team. In such cases, human support is available during business hours.